Key Responsibilities

• Being the first point of contact for nurses registering with Enferm
• Representing Enferm in a friendly and professional manner
• Delivering on KPIs set in line with the Company vision
• Supporting the team to achieve overall targets
• Identifying best practices to refine Enferm’s lead generation approach
• Building and nurturing relationships with candidates that register with Enferm, identifying their needs, and communicating opportunities that Enferm can offer them
• Resolving prospective candidate’s queries efficiently
• Accurately recording all contact with prospective candidates using the CRM system (Hubspot)
• Proactively managing and maintaining a selection of interested candidates
• Overcoming challenges faced and turning potential issues into win-win solutions
• Engaging with the Compliance and Candidate Relations team to assist nurses through the process e.g., setting up calls between prospective candidates and internal departments
• Developing professional relationships with colleagues and ensuring that all parties are kept informed of the necessary information in a timely manner
• Identifying and actioning opportunities to register new nurses with Enferm
• Attending meetings and training as required
• Setting exemplary standards of both performance and behaviours
• Ensuring that all policies, procedures, and reporting systems are adhered to
• Continually developing personal knowledge and skills in line with departmental, organisational, market, and customer requirements
• Adopting effective and efficient personal working practices

Knowledge, Skills & Experience

• Strong time management skills with the ability to effectively organise workload
• A people person with good relationship building skills
• Confident communicator with good written and spoken English
• Ability to deliver excellent customer service
• Strong negotiation skills
• IT literate
• Collaborative and efficient team player
• Motivated, proactive, and ambitious
• Experience of working with CRM software (desired)

Benefits

• Rapid career and salary progression
• Generous bonus scheme
• 24 days holiday + bank holidays
• An extra day off for your birthday
• Lazy mornings (10 am start once per month)
• Access to an award-winning Employee Assistance Programme for mental health support
• Finish early Fridays
• Flexibility to work from home part-time after the initial training period
• Free snacks